Your request never waits in line behind a missed call.

Every inbound message — phone, text, web form, or storm-line ping — is sorted into one of five priority tiers the moment it lands. Naples lanais don't wait politely, and neither does our queue.

1. P1
   Storm-active

   Tree limb through the cage, panels actively flapping in wind, water entering the lanai. Routed straight to the on-call line.
   Same business day
2. P2
   Acute leak / safety

   Pet escape risk, exposed pool, large screen failure that won't last the weekend. Triaged before regular intake.
   ≤ 24 hours
3. P3
   HOA deadline

   Documented written notice or compliance window from your HOA / property manager. We aim for an on-site reading early.
   ≤ 48 hours
4. P4
   Estimate request

   Standard rescreen, panel replacement, or screen door work. We confirm scope and schedule a no-charge measurement visit.
   Next business window
5. P5
   Routine / planning

   You're collecting options, planning a season project, or comparing scope. We respond by your preferred channel — no pressure.
   This week

"If it's leaking on someone's lanai right now, it jumps the line. Estimates are routed for technician review the same business day they come in."

— John Stephens, Owner · A1 Screening Services